When will my product ship?
Please allow 3 - 5 business days for order processing.
How long for the item to arrive?
We ship from multiple fulfillment locations. Most come from overseas. As a guide, expect:
- Approximately 2-4 weeks for delivery to the United States, Canada, United Kingdom, Australia, New Zealand and the European Union.
- Approximately 2-6 weeks for delivery to the rest of the world.
At times, there are issues that arise that delay shipping. Most packages will arrive within the timeline, however we cannot guarantee a delivery date.
What if I want to cancel my order?
If you want to cancel your order, you may do so within 12 hours of ordering. Send an email to email@example.com with subject line “CANCEL” and include your order number. We will cancel your order without penalty if done properly within 12 hours.
What do I do with item that arrived damaged?
Sometimes due to the nature of shipping, items can get damaged. We attempt to minimize this with appropriate packaging. If you receive a damaged item, email us at firstname.lastname@example.org and include your order number along with pictures showing the damage. Once we process this damage item notification, we will send out a replacement product or refund your money.